Terms of service
Last updated 1 October 2026. Template text: have it checked for your business before launch.
Quotes
The price we quote, online or by phone, is fixed for the house and the work described. If the house is not as described (an extra storey, a conservatory we were not told about), we tell you the new price before we start, and you can say no.
Visits
We confirm the day by text. We may move a visit for heavy rain, high wind or ice, and we will tell you by the evening before. You do not need to be home, but we need safe access to every side we are cleaning.
Payment
Payment is due within seven days of the photo report, by card link or bank transfer. Plan visits are paid one at a time.
No clear, no charge
If we cannot clear a run or a downpipe, we do not charge for that part of the job, and we tell you what we found.
Guarantees
Repairs carry a twelve-month guarantee on our workmanship. Gutter guards carry a ten-year guarantee on the guards and the fitting. Neither covers damage from storms, falling branches or work by others.
Cancelling
You can cancel a booking or a plan at any time before the visit at no cost. If we arrive and cannot get access, we may charge a £25 visit fee.
Our details
Clearrun Ltd, Unit 4, Rainbrook Yard, Lincoln LN9 9ZZ. Registered in England, company 00000000.